Information Technology Workbook

7   E-business
E-business is commerce conducted using the Internet. A retail store that has no Internet presence is "bricks and mortar." It relies on a building that customers visit. A store with an "online storefront" web site to take orders for physical products is known as a "bricks and clicks" operation. Completely electronic digital businesses use the Internet to take orders and to distribute their digital products such as music, documents, images, or software.

The Internet has radically redefined commerce. It has made it possible for some vendors to eliminate the "middlemen" such as distributors and retailers from their "value chain" to deal directly with customers, a process known as disintermediation.. In addition the Internet and the World Wide Web have leveled the consumer playing field making it possible for many people to become knowledgeable of prices for products across a huge number of vendors. Three major internet business models have emerged. Business-to-consumer (B2C)encompasses online retail storefronts and digital businesses. Business-to-business (B2B) includes information exchanges and industry-specific "hubs" serving commercial customers. Consumer-to-consumer (C2C) web sites support online auctions and the development of online communities of individuals.


Copyright 2006 Jim Janossy and Laura McFall                                           Click here or scroll down for web and podcast links

7.1   The nature of e-business

7.2   E-business value chain and disintermediation

7.3   E-business models

7.4   Major online marketing methods

7.5   Electronic payment mechanisms and encryption

7.6   Major e-business and Internet issues

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